I?m pleased to say that my most recent blog article has been published on ?Bridging-the-gap.com?, where I have contributed as a guest author.??? I?d love to hear what you think, so please take a look and add a comment on the site.
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Excerpt:
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Did you have a part time job when you were at college?? I can still remember mine vividly.? In order to support my studies (and my many social activities) I worked in a late-night convenience store.? Working there was an education ? I learned how to handle all manner of situations involving people.
Soft skills are exceptionally important for a BA -- think 'customer service'!
Working in a late night store you see the whole spectrum of life ? from families on their way to see a movie, to friends buying a beer on the way to a party, right through to people needing chips to defeat the midnight munchies!? It is truly a customer service role.? There is no way you can avoid the customer when they are standing in front of you, 6 foot tall and angry because you don?t stock their favourite brand of breakfast cereal.? It?s a steep and strong learning curve.
So how on earth does this relate to business analysis, I hear you say??.
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Read the rest of the article by clicking the link below:
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http://www.bridging-the-gap.com/how-to-use-your-customer-service-skills-to-land-a-business-analyst-job/
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